Brand New Ticketing Customer Journeys, Digitalisation, Payment & Resale Tactics For Seamless, Customer-Centric, Revenue-Generating Ticketing Strategies

22 May 2024 | Central London

08.15 Registration, Informal Networking & GIC Opening Remarks

09.20 Morning Co-Chairs’ Opening Remarks

Craig Fletcher, Global Head of Revenue Management, Merlin Entertainments

Marion Veber, Director of New Products & Ancillary Revenues, Eurostar

Customer-Centric Journeys & Experiences To Drive Revenue

09.30 Mitigate Customer Churn & Deliver Connected Customer Journeys To Drive Seamless Omni-Channel Experiences That Maximise Loyalty & Satisfaction

  • Analyse customer and user pain points across journeys to eliminate attrition and achieve seamless and frictionless customer journeys that drive loyalty and consumer satisfaction levels
  • How are you effectively making use of existing customer data to personalise experiences across touchpoints and predict future customer needs?
  • Achieve true omni-channel success! Maintain consistent brand messaging across channels for seamless and connected customer service that retains customers in-store and online
  • Agent assist, sentiment analysis, chatbots… what new automations can you develop and adapt to improve end-to-end customer service?

Nadia Shahrestani, Head of Stadium Revenue, Chelsea Football Club

AI, New Tech & Automation For Growth

Panel & Q&A

09.50 Maximise Brand New & Cutting-Edge Technologies To Shape Ticketing Experiences For Your Customers & Ensure Seamless & Secure Transactions In Digital Ticketing

  • How can blockchain and smart contracts support your ticketing strategies? Explore how blockchain technologies are transforming the ticketing industry by enhancing security, customer transparency, and assisting to eliminate fraud and security breaches


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